This page explains how Luster Masr may handle information collected when you visit our site, create an account, place an order, or contact us. By using the website you agree to the practices described here as permitted by applicable law. If you do not agree, please stop using the site or contact us for clarification.
Who we are
Luster Masr is an online store offering cleaning, pest control, personal care, and related products as shown in the catalogue. We operate from the Arab Republic of Egypt.
For data-protection purposes, the controller is the entity operating this website and the Luster Masr brand, as described on our Contact page.
What data we may collect
Depending on how you interact with us, this may include (for example):
- Identity & contact details: name, phone number, email when you register, checkout, or message us.
- Delivery information: governorate, city, detailed address, and any delivery notes you provide.
- Order & transaction data: items purchased, order value, order status, and related store records.
- Account data when you sign in via WordPress/WooCommerce: user identifier and secure credentials (we do not store passwords in plain text).
- Technical data: approximate IP address, browser type, device, pages viewed, and visit time — for performance and security.
- Content of messages you send via contact forms, WhatsApp, or email, as needed to respond.
How we use your data
We use information to:
- Fulfil your orders: confirmation, delivery, after-sales support, and answering enquiries.
- Manage your account: sign-in, account recovery, and linking orders to your profile where available.
- Improve the site and experience: aggregated usage insights, fixing issues, and developing content.
- Compliance & protection: fraud prevention, safeguarding rights, and meeting legal obligations where required.
- Marketing communications only if you give clear consent or where the law allows (you can ask us to stop promotional messages anytime via our channels).
Cookies and similar technologies
The site may use cookies or similar tools to run the cart and session, remember language preferences, and measure visits when approved analytics tools are enabled.
You can adjust your browser to block some cookies; this may affect features such as cart persistence or sign-in.
Sharing with third parties
We do not sell your personal data. We may share only what is necessary with:
- Courier and delivery partners to ship your order to the address you provide.
- Payment providers, banks, or gateways to process payments when you choose those methods.
- Hosting, infrastructure, and security vendors that help operate and protect the site.
- Authorities when required by valid legal process or to protect our rights and user safety.
Retention and security
We keep data for as long as needed for the purpose it was collected (for example fulfilling orders and any accounting or tax duties), then delete it or aggregate it so it no longer identifies you when retention is no longer necessary.
We apply reasonable technical and organisational measures to protect data from unauthorised access, alteration, or loss; however, no internet transmission is ever 100% secure.
Your rights
Under applicable laws you may have the right to access, correct, delete, or restrict certain processing, or to object to some uses. We will respond to reasonable requests through the contact channels we provide.
If you believe our processing violates the law, please contact us first; you may also complain to your local data-protection authority where one exists.
Children
Our services are aimed at adults. If you are below the legal age to contract where you live, use the site with a parent or guardian. We do not knowingly collect children’s data as a target audience.
Changes to this policy
We may update this page from time to time. The date at the top will change when we make material updates. Please review the policy periodically; continued use of the site after changes means you accept the updated version within legal limits.
Delete your account
You can permanently delete your store customer account and sign-in access from our dedicated page. Some order records may be kept in anonymised or legal form as explained above.
Go to account deletionQuestions
For any privacy-related questions or requests about your personal data, please reach us via the Contact page or the email, phone, and WhatsApp shown on the site.
Contact us